Last updated: October 15, 2025
Effective date: October 22, 2025
1) Who we are
This website is operated by Asha daCosta (“we”, “us”, “our”).
Business location: Toronto, Ontario, Canada
Contact for privacy matters: [support@ashadacosta.com]
2) What personal information we collect
We collect only what we need to provide our services and resources:
- Basic contact details: first name, email address (via opt-in and contact forms).
- Booking details: date/time preferences, session type (if you choose to book).
- Communications: your messages and email interaction data (e.g., opens/clicks).
- Technical data: IP address, device/browser type, and usage data via cookies/analytics (see “Cookies & Analytics”).
We do not collect personal health information (PHI) via marketing forms. Psychotherapy intake, if applicable, is handled separately through secure systems with their own consent.
3) Why we collect it (purposes)
- To deliver requested resources (e.g., Your Guided Homecoming).
- To email supportive follow-ups, reminders, and event details you’ve asked for.
- To respond to enquiries and provide client support.
- To administer our website and improve content and user experience.
- To meet legal, regulatory, and security obligations.
4) Lawful basis & consent
We rely on your consent when you submit forms and opt in to receive emails. You can withdraw consent at any time via the unsubscribe link in any email or by contacting [support@ashadacosta.com]. We may also process information where necessary to perform a contract (e.g., booked sessions) or comply with legal obligations.
5) How we use and share information
We use your information to provide the services you requested. We may share limited information with trusted service providers who help operate our website, email communications, scheduling, and payments (e.g., website host, email service, calendar/booking tool, payment processor). These providers may store data outside Canada (for example, in the United States). We require them to protect your information and use it only to provide their services to us.
We do not sell your personal information.
6) Cross-border transfers
If your information is processed outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable measures to ensure comparable protection and select reputable providers with strong security standards. By using our site or submitting information, you consent to this transfer.
7) Cookies & analytics
We use cookies and similar technologies to operate the site and understand how it’s used. This may include:
- Essential cookies (site functionality, security).
- Analytics cookies (e.g., Google Analytics 4) to measure traffic and improve the site.
You can control cookies through your browser settings. If you’re in a region that requires it, you may see a cookie banner to manage preferences.
8) Retention
We keep personal information only as long as necessary to fulfil the purposes described above or as required by law. When information is no longer needed, we securely delete or anonymize it.
9) Safeguards
We use reasonable physical, administrative, and technical safeguards to protect personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. These include encrypted connections (HTTPS), access controls, and vendor due diligence.
10) Your choices & rights
You have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Withdraw consent to email communications at any time (unsubscribe link or contact us).
- Ask questions or make a complaint about our privacy practices.
To exercise these rights, contact [support@ashadacosta.com]. We may ask for information to confirm your identity before responding.
11) Children’s privacy
Our website and resources are intended for adults. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
12) Links to other sites
Our site may link to third-party websites. Their privacy practices are separate and not covered by this Policy.
13) Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision. If changes are material, we’ll take reasonable steps to notify you (e.g., posting a notice on the site).
14) Contact
Questions, requests, or complaints about privacy can be sent to:
Email: support@ashadacosta.com